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How to reach us — contact channels, support response times, sales and technical team policies.
The fastest way to reach us is the 24/7 ticket system in the client area. For pre-sales or general technical questions, live chat is open on weekdays from 09:00 to 18:00 Türkiye time. Our email and phone details are listed on the contact page. Urgent technical issues are automatically bumped up in the ticket queue, so you don't need to flag them yourself.
Live chat runs on weekdays between 09:00 and 18:00 Türkiye time. Outside those hours the ticket system stays open around the clock and our technical team replies through the night too. Live chat closes on weekends, but critical server problems are still handled via tickets. First-response time averages under 15 minutes.
Bogahost is headquartered at Fevzipaşa Mah. Erek Cad. No: 127-E, Erbaa / Tokat, Türkiye. The company has operated from Türkiye since 2017 and is an ICANN-accredited registrar. The official address and map are on our contact page. Office visits are by appointment only; day-to-day commercial work is handled digitally.
First sign in to the client area at my.bogahost.com (not cPanel). Go to 'Support > New Ticket', pick the relevant department - technical, billing or sales - and describe the issue. Attaching a screenshot, the exact error message or your domain shortens resolution time noticeably. Ticket status is visible from the same panel any time you log back in.
Yes - pre-sales consulting on hosting and server selection is free. Tell us about your site traffic, the technology you run (WordPress, Laravel, e-commerce, Magento, etc.) and your target audience, and we recommend the best-fit package. You can reach us via live chat or a ticket in the sales department. Our 14-day money-back guarantee also covers the case where the package turns out to be the wrong size.
For billing, e-invoice and payment questions, open a ticket in the 'Billing' department from the client area. E-invoices are delivered automatically through our Parasut integration to the email registered on your account. For wrong payments, card refunds or duplicate charges, attaching a transaction statement speeds the process up. The billing team works weekdays during business hours.
Yes - we take complaints and feedback seriously because that's how we improve. You can open a ticket titled 'Complaint/Suggestion' from the client area or email management directly at sales@bogahost.com. Every complaint is reviewed within 24 hours and you're notified about the outcome. Periodic surveys in the client panel are another channel we read carefully.
